LLMs are thought to be a completely different kind of technology, but they might be quite similar to a technology we've known ...

AI isn't just impacting the choices we make at work, but for some people at the forefront of this revolution, it's impacting ...

The last few years of AI progress have been frenetic, and one of the people at the helm of what's going on doesn't expect ...

It appears that no industry is can afford to immune AI at this point. OpenAI has tied up with Mattel, the company behind Hot ...

A good reputation is everything. It shapes how customers see a brand. It affects who wants to work for you. And it influences ...

AI and machine learning skills are now essential in today’s fast-changing job market. In the last decade, the demand for professionals in these areas tripled, and yet, ‘skills of staff’ remains the to ...

I moderated a panel discussion on how customer experience (CX) platforms improve customer engagement and interactions. To my surprise, the panelists came up with examples that added more complexity to ...