Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

On Aug. 7, 2025, OpenAI launched GPT-5 with a unified routing system but removed direct access to GPT-4o for many users. The removal sparked backlash from loyal users who had built workflows and ...

Acquisition enhances the Conversation Cloud™ with intelligent orchestration and expanded AI capabilities, helping regulated industries reduce friction, increase completion rates, and connect with ...