Starbucks is restructuring operations with menu reductions and layoffs, stricter stay policies and a modernized brand image.

CEO Brian Niccol acknowledges some “mistakes” in the past as the coffee shop giant courted mobile and takeout customers. The ...

Starbucks CEO Brian Niccol wants everyone to know the “third place” is alive and well. It’s a concept the coffee giant has long embraced, giving guests a comfortable space between their home and ...

From self-serve milk to more free refills, Starbucks has been making multiple policy changes under new CEO Brian Niccol.

Free refills: Receive free refills of hot or iced brewed coffee ... that can overwhelm baristas and increase customer wait times. Buy a drink or get out: Starbucks reverses open-door policy. Here's ...

and any drinks with a Starbucks Refresher base. So, the drinks available for the free refill include Iced Coffee, brewed coffee (including pour-overs and Caffè Mistos), brewed tea, and Iced Tea.

Starbucks CEO Brian Niccol, takes the helm inheriting a company beset by eroding profits, declining same-store sales, and a ...

Starbucks has been making changes lately ... Customers have seen a return of the condiment bar and free refills as part of what newly-appointed chairman and CEO Brian Niccol called a "fundamental ...

In place of these 13 items, the Seattle-based company ushered in three new picks: Iced Lavender Cream Oatmilk Matcha, Iced ...