JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

JetBlue’s Premium Mint ® Experience Ranked Highest in On-Board ... it has been ranked the top airline for first/business class customer satisfaction in the J.D. Power 2025 North America Airline ...

JetBlue ranked highest for business/first ... be how well they manage economic headwinds without compromising on customer experience.” Still, some airlines are seen more favorably than others.

JetBlue sees its customer experience investments as the way through economic uncertainty. Like other airlines, JetBlue is leaning on premium offerings and its loyalty program as consumers pull ...

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks ... between March 2024 and March 2025. JetBlue topped the chart in customer ...

“But it’s clear that market dynamics are changing and will likely affect passenger experience in ... March 2024 and March 2025. JetBlue topped the chart in customer satisfaction for its ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

JetBlue’s Mint Experience Mint brings a fresh take on ... The airline’s rise from fourth in premium economy and fifth in economy customer satisfaction last year reflects strong momentum ...

retail and customer service said in a statement. “But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months. Airlines will ...

Most companies dread customer complaints. They see them as signs of failure, something to hide in the helpdesk or smooth over ...