On Aug. 7, 2025, OpenAI launched GPT-5 with a unified routing system but removed direct access to GPT-4o for many users. The removal sparked backlash from loyal users who had built workflows and ...

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

Acquisition enhances the Conversation Cloud™ with intelligent orchestration and expanded AI capabilities, helping regulated industries reduce friction, increase completion rates, and connect with ...